{"id":10418,"date":"2026-10-16T18:39:04","date_gmt":"2026-10-16T18:39:04","guid":{"rendered":"https:\/\/www.assanet.com.hn\/complaints-and-claims\/"},"modified":"2026-10-16T18:39:04","modified_gmt":"2026-10-16T18:39:04","slug":"complaints-and-claims","status":"publish","type":"page","link":"https:\/\/www.assanet.com.hn\/en\/complaints-and-claims\/","title":{"rendered":"Complaints and Claims"},"content":{"rendered":"<div id='av-layout-grid-1'  class='av-layout-grid-container av-av_layout_row-5cc2e741308321d2621adee926b73792 entry-content-wrapper main_color av-flex-cells av-break-at-tablet  avia-builder-el-0  el_before_av_section  avia-builder-el-first  hn-hero hn-hero-prod hn-hero-servicio hn-hero-solo-texto av-grid-order-reverse  container_wrap fullsize'  >\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_cell_two_fifth-1e0e113bbe0c639c568c11cad19ca2a8\">\n.flex_cell.av-av_cell_two_fifth-1e0e113bbe0c639c568c11cad19ca2a8{\nvertical-align:middle;\n}\n.responsive #top #wrap_all .flex_cell.av-av_cell_two_fifth-1e0e113bbe0c639c568c11cad19ca2a8{\npadding:0px 0px 0px 0px !important;\n}\n<\/style>\n<div class='flex_cell av-av_cell_two_fifth-1e0e113bbe0c639c568c11cad19ca2a8 av-gridrow-cell av_two_fifth no_margin  avia-builder-el-1  el_before_av_cell_three_fifth  avia-builder-el-first  hn-hero-txt content-align-middle av-zero-padding'  ><div class='flex_cell_inner'><p><article  class='iconbox iconbox_left_content av-av_icon_box-f60227254598a369eadf6fe91e9fc696  avia-builder-el-2  el_before_av_heading  avia-builder-el-first  hn-hero-eyebrow-ib'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='iconbox_icon heading-color avia-svg-icon avia-font-svg_hn-iconos' data-av_svg_icon='shield-halved' data-av_iconset='svg_hn-iconos' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\" preserveAspectRatio=\"xMidYMid meet\" aria-labelledby='av-svg-title-1' aria-describedby='av-svg-desc-1' role=\"graphics-symbol\" is-colored=\"true\">\n<title id='av-svg-title-1'>Shield-halved<\/title>\n<desc id='av-svg-desc-1'>Shield-halved<\/desc><path fill=\"currentColor\" d=\"M256 0c4.6 0 9.2 1 13.4 2.9L457.7 82.8c22 9.3 38.4 31 38.3 57.2c-.5 99.2-41.3 280.7-213.6 363.2c-16.7 8-36.1 8-52.8 0C57.3 420.7 16.5 239.2 16 140c-.1-26.2 16.3-47.9 38.3-57.2L242.7 2.9C246.8 1 251.4 0 256 0zm0 66.8V444.8C394 378 431.1 230.1 432 141.4L256 66.8l0 0z\"\/><\/svg><\/div><div class=\"iconbox_content\"><header class=\"entry-content-header\" aria-label=\"Icon: Claims\"><div class='iconbox_content_title '  itemprop=\"headline\" >Claims<\/div><\/header><div class='iconbox_content_container '  itemprop=\"text\" ><\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-b67e52d8c5d471a93c624297539d3dd7\">\n#top .av-special-heading.av-av_heading-b67e52d8c5d471a93c624297539d3dd7{\npadding-bottom:5px;\n}\nbody .av-special-heading.av-av_heading-b67e52d8c5d471a93c624297539d3dd7 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-av_heading-b67e52d8c5d471a93c624297539d3dd7 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-b67e52d8c5d471a93c624297539d3dd7 av-special-heading-h1 blockquote modern-quote modern-centered  avia-builder-el-3  el_after_av_icon_box  avia-builder-el-last  hn-hero-h1'><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >Complaints and Claims<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/p>\n<\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_cell_three_fifth-49c306e061feb187d69768f9897e0bbd\">\n.flex_cell.av-av_cell_three_fifth-49c306e061feb187d69768f9897e0bbd{\nvertical-align:middle;\n}\n.responsive #top #wrap_all .flex_cell.av-av_cell_three_fifth-49c306e061feb187d69768f9897e0bbd{\npadding:0px 0px 0px 0px !important;\n}\n<\/style>\n<div class='flex_cell av-av_cell_three_fifth-49c306e061feb187d69768f9897e0bbd av-gridrow-cell av_three_fifth no_margin  avia-builder-el-4  el_after_av_cell_two_fifth  avia-builder-el-last  hn-hero-img content-align-middle av-zero-padding'  ><div class='flex_cell_inner'><\/div><\/div><\/div>\n<div id='av_section_1'  class='avia-section av-d09lsp-96f199eadbd5d4951b007d648d06b66d main_color avia-section-default avia-no-border-styling  avia-builder-el-5  el_after_av_layout_row  avia-builder-el-last  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-10418'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-10j4h5-17e3439d2b2a2a1f19ed6b74000cdef5 sc-av_one_half av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-10j4h5-17e3439d2b2a2a1f19ed6b74000cdef5\">\n.flex_column.av-10j4h5-17e3439d2b2a2a1f19ed6b74000cdef5{\nwidth:49.5%;\nmargin-left:0;\npadding:0 0 0 50px;\n}\n#top .flex_column_table.av-equal-height-column-flextable.av-10j4h5-17e3439d2b2a2a1f19ed6b74000cdef5 .av-flex-placeholder{\nwidth:1%;\n}\n<\/style>\n<div  class='flex_column av-10j4h5-17e3439d2b2a2a1f19ed6b74000cdef5 av_one_half  avia-builder-el-6  el_before_av_one_half  avia-builder-el-first  first flex_column_table_cell av-equal-height-column av-align-top  '     ><div  class='togglecontainer av-8u4xw9-20e7558d8ce151d9cd815bc2641be63b av-elegant-toggle  avia-builder-el-7  avia-builder-el-no-sibling  toggle_close_all' >\n<section class='av_toggle_section av-7e4ihl-d93130b6c1b56a7bd00d7fd7571c1b98'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-1' data-fake-id='#toggle-id-1' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-1' data-slide-speed=\"200\" data-title=\"2026\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: 2026\" data-aria_expanded=\"Click to collapse: 2026\">2026<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' aria-labelledby='toggle-toggle-id-1' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><a title=\"Enero\" href=\"\/Quejas\/Reclamos-del-Usuario-Financiero-Enero-2026.pdf\" target=\"_blank\" rel=\"noopener\">JANUARY<\/a><\/li>\n<li><a href=\"\/Quejas\/Reclamos-del-Usuario-Financiero-Febrero-2026.pdf\" target=\"_blank\" rel=\"noopener\">FEBRUARY<\/a><\/li>\n<li><a href=\"\/Quejas\/Reclamos-del-Usuario-Financiero-Marzo-2026.pdf\" target=\"_blank\" rel=\"noopener\">MARCH<\/a><\/li>\n<li><a href=\"\/Quejas\/Reclamos-del-Usuario-Financiero-Abril-2026.pdf\" target=\"_blank\" rel=\"noopener\">APRIL<\/a><\/li>\n<li><a href=\"\/Quejas\/Reclamos-del-Usuario-Financiero-Mayo-2026.pdf\" target=\"_blank\" rel=\"noopener\">MAY<\/a><\/li>\n<li><a href=\"\/Quejas\/Reclamos-del-Usuario-Financiero-Junio-2026.pdf\" target=\"_blank\" rel=\"noopener\">JUNE<\/a><\/li>\n<li><a href=\"\/Quejas\/Reclamos-del-Usuario-Financiero-Julio-2026.pdf\" target=\"_blank\" rel=\"noopener\">JULY<\/a><\/li>\n<li><a href=\"\/Quejas\/Reclamos-del-Usuario-Financiero-Agosto-2026.pdf\">AUGUST<\/a><\/li>\n<li><a href=\"\/Quejas\/Reclamos-del-Usuario-Financiero-Septiembre-2026.pdf\" target=\"_blank\" rel=\"noopener\">SEPTEMBER<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-7e4ihl-1-8b40a2eb4cd181570d52b24989bf1eed'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-2' data-fake-id='#toggle-id-2' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-2' data-slide-speed=\"200\" data-title=\"2025\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: 2025\" data-aria_expanded=\"Click to collapse: 2025\">2025<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' aria-labelledby='toggle-toggle-id-2' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><a title=\"Enero\" href=\"https:\/\/www.assanet.com.hn\/Quejas\/Reclamos-del-Usuario-Financiero-Enero-2025.pdf\" target=\"_blank\" rel=\"noopener\">JANUARY<\/a><\/li>\n<li><a href=\"\/Quejas\/Reclamos-del-Usuario-Financiero-Febrero-2025.pdf\" target=\"_blank\" rel=\"noopener\">FEBRUARY<\/a><\/li>\n<li><a href=\"\/Quejas\/Reclamos-del-Usuario-Financiero-Marzo-2025.pdf\" target=\"_blank\" rel=\"noopener\">MARCH<\/a><\/li>\n<li><a href=\"\/Quejas\/Reclamos-del-Usuario-Financiero-Abril-2025.pdf\" target=\"_blank\" rel=\"noopener\">APRIL<\/a><\/li>\n<li><a href=\"\/Quejas\/Reclamos-del-Usuario-Financiero-Mayo-2025.pdf\" target=\"_blank\" rel=\"noopener\">MAY<\/a><\/li>\n<li><a href=\"\/Quejas\/Reclamos-del-Usuario-Financiero-Junio-2025.pdf\" target=\"_blank\" rel=\"noopener\">JUNE<\/a><\/li>\n<li><a href=\"\/Quejas\/Reclamos-del-Usuario-Financiero-Julio-2025.pdf\" target=\"_blank\" rel=\"noopener\">JULY<\/a><\/li>\n<li><a href=\"\/Quejas\/Reclamos-del-Usuario-Financiero-Agosto-2025.pdf\" target=\"_blank\" rel=\"noopener\">AUGUST<\/a><\/li>\n<li><a href=\"\/Quejas\/Reclamos-del-Usuario-Financiero-Septiembre-2025.pdf\" target=\"_blank\" rel=\"noopener\">SEPTEMBER<\/a><\/li>\n<li><a href=\"\/Quejas\/Reclamos-del-Usuario-Financiero-Octubre-2025.pdf\" target=\"_blank\" rel=\"noopener\">OCTOBER<\/a><\/li>\n<li><a href=\"\/Quejas\/Reclamos-del-Usuario-Financiero-Noviembre-2025.pdf\">NOVEMBER<\/a><\/li>\n<li><a href=\"\/Quejas\/Reclamos-del-Usuario-Financiero-Diciembre-2025.pdf\" target=\"_blank\" rel=\"noopener\">DECEMBER<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<\/div><\/div><div class='av-flex-placeholder'><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-5zab55-e3d671f407ea3428133bea690a8e85a4\">\n.flex_column.av-5zab55-e3d671f407ea3428133bea690a8e85a4{\nwidth:49.5%;\nmargin-left:0;\npadding:0 0 0 50px;\n}\n#top .flex_column_table.av-equal-height-column-flextable.av-5zab55-e3d671f407ea3428133bea690a8e85a4 .av-flex-placeholder{\nwidth:1%;\n}\n<\/style>\n<div  class='flex_column av-5zab55-e3d671f407ea3428133bea690a8e85a4 av_one_half  avia-builder-el-8  el_after_av_one_half  avia-builder-el-last  flex_column_table_cell av-equal-height-column av-align-top  '     ><div  class='togglecontainer av-4jsbbd-8cb37333ebb59d6fbed6f77d6bc62170 av-elegant-toggle  avia-builder-el-9  avia-builder-el-no-sibling  toggle_close_all' >\n<section class='av_toggle_section av-2uc5yx-ef7b754af3bbe39639abd4b23be4d89d'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-3' data-fake-id='#toggle-id-3' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-3' data-slide-speed=\"200\" data-title=\"2024\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: 2024\" data-aria_expanded=\"Click to collapse: 2024\">2024<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' aria-labelledby='toggle-toggle-id-3' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><ul>\n<li><a href=\"https:\/\/www.assanet.com.hn\/Quejas\/Reclamos-del-Usuario-Financiero-Enero2024.pdf\">JANUARY<\/a><\/li>\n<li><a href=\"https:\/\/www.assanet.com.hn\/Quejas\/Reclamos-del-Usuario-Financiero-Febrero-2024.pdf\">FEBRUARY<\/a><\/li>\n<li><a href=\"https:\/\/www.assanet.com.hn\/Quejas\/Reclamos-del-Usuario-Financiero-Marzo-2024.pdf\">MARCH<\/a><\/li>\n<li><a href=\"https:\/\/www.assanet.com.hn\/Quejas\/Reclamos-del-Usuario-Financiero-Abril-2024.pdf\">APRIL<\/a><\/li>\n<li><a href=\"\/Quejas\/Reclamos-del-Usuario-Financiero-Mayo-2024.pdf\">MAY<\/a><\/li>\n<li><a href=\"\/Quejas\/Reclamos-del-Usuario-Financiero-Junio 2024.pdf\">JUNE<\/a><\/li>\n<li><a href=\"\/Quejas\/Reclamos-del-Usuario-Financiero-Julio 2024.pdf\">JULY<\/a><\/li>\n<li><a href=\"\/Quejas\/Reclamos-del-Usuario-Financiero-Agosto 2024.pdf\">AUGUST<\/a><\/li>\n<li><a href=\"\/Quejas\/Reclamos-del-Usuario-Financiero-Septiembre 2024.pdf\">SEPTEMBER<\/a><\/li>\n<li><a href=\"\/Quejas\/Reclamos-del-Usuario-Financiero-Octubre-2024.pdf\">OCTOBER<\/a><\/li>\n<li><a href=\"\/Quejas\/Reclamos-del-Usuario-Financiero-Noviembre-2024.pdf\">NOVEMBER<\/a><\/li>\n<li><a href=\"\/Quejas\/Reclamos-del-Usuario-Financiero-Diciembre-2024.pdf\">DECEMBER<\/a><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-2uc5yx-1-92d233b7445440821992c83bbe4ed7ad'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-4' data-fake-id='#toggle-id-4' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-4' data-slide-speed=\"200\" data-title=\"2023\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: 2023\" data-aria_expanded=\"Click to collapse: 2023\">2023<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-4' aria-labelledby='toggle-toggle-id-4' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><ul>\n<li><a title=\"Enero\" href=\"https:\/\/www.assanet.com.hn\/Quejas\/Reclamos-del-Usuario-Financiero-Enero2023.pdf\">JANUARY<\/a><\/li>\n<li><a title=\"Febrero\" href=\"https:\/\/www.assanet.com.hn\/Quejas\/Reclamos-del-Usuario-Financiero-Febrero2023.pdf\">FEBRUARY<\/a><\/li>\n<li><a title=\"Marzo\" href=\"https:\/\/www.assanet.com.hn\/Quejas\/Reclamos-del-Usuario-Financiero-Marzo2023.pdf\">MARCH<\/a><\/li>\n<li><a title=\"Abril\" href=\"https:\/\/www.assanet.com.hn\/Quejas\/Reclamos-del-Usuario-Financiero-Abril2023.pdf\">APRIL<\/a><\/li>\n<li><a title=\"Mayo\" href=\"https:\/\/www.assanet.com.hn\/Quejas\/Reclamos-del-Usuario-Financiero-Mayo2023.pdf\">MAY<\/a><\/li>\n<li><a title=\"Junio\" href=\"https:\/\/www.assanet.com.hn\/Quejas\/Reclamos-del-Usuario-Financiero-Junio2023.pdf\">JUNE<\/a><\/li>\n<li><a title=\"Julio\" href=\"https:\/\/www.assanet.com.hn\/Quejas\/Reclamos-del-Usuario-Financiero-Julio2023.pdf\">JULY<\/a><\/li>\n<li><a title=\"Agosto\" href=\"https:\/\/www.assanet.com.hn\/Quejas\/Reclamos-del-Usuario-Financiero-Agosto-2023.pdf\">AUGUST<\/a><\/li>\n<li><a title=\"Septiembre\" href=\"https:\/\/www.assanet.com.hn\/Quejas\/Reclamos-del-Usuario-Financiero-Septiembre2023.pdf\">SEPTEMBER<\/a><\/li>\n<li><a title=\"Octubre\" href=\"https:\/\/www.assanet.com.hn\/Quejas\/Reclamos-del-Usuario-Financiero-Octubre2023.pdf\">OCTOBER<\/a><\/li>\n<li><a title=\"Noviembre\" href=\"https:\/\/www.assanet.com.hn\/Quejas\/Reclamos-del-Usuario-Financiero-Noviembre2023.pdf\">NOVEMBER<\/a><\/li>\n<li><a title=\"Diciembre\" href=\"https:\/\/www.assanet.com.hn\/Quejas\/Reclamos-del-Usuario-Financiero-Diciembre2023.pdf\">DECEMBER<\/a><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<\/div><\/div><\/div><!--close column table wrapper. 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